The team at BLACKROLL® Australia work hard to respond as soon as possible to any customer enquiries.
WHAT IS THE RETURNS POLICY?
Our return policy allows customers to return items within 30 days of purchase for a refund or a change of item.
We provide a 100% satisfaction guarantee on all of our products.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We ship from Western Australia with Australia Post.
Standard shipping usually takes from 5-10 business days with Express Shipping taking from 2-6 business days (pending on local delays & busy seasons).
My order has not arrived
If your order has not arrived within 10 days please get in touch via email, phone or live chat and we will locate + solve any issues immidiately.
I have not received tracking information
Tracking information is sent from our fulfilment source "Keepspace". Please look for a confirmation email from Keepspace
If you still have not receoved anything, then please email or call with your full name and order number.