Contact Us
The team at BLACKROLL® Australia work hard to respond as soon as possible to any customer enquiries.
The most efficient way to get information about the status or tracking of your online order is via email.
You can call us for general enquiries, sales info or product advise but the person on the phone might not have access to a computer at the time of your call.
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Email
For all customer service and order status related enquiries please get in touch via email
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Call Us
Call NowFor sales / partnerships and general enquiries (not for order status updates)
9am - 5pm AWST (Perth time)
+61 403 460 676
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Returns & Warranty
Apply For ReturnFor faster returns, warranty and exchanges please follow this link below.
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Partnerships
Learn MoreInterested to become a BLACKROLL® Athlete / Ambassador / Influencer? We would love to hear from you
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Wholesale Enquiries
Learn MoreIf you would like to stock BLACKROLL® in your store, studio or gym, please get in touch here.
FAQs
WHAT IS THE RETURNS POLICY?
Our return policy allows customers to return items within 30 days of purchase for a refund or a change of item.
We provide a 100% satisfaction guarantee on all of our products.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We ship from Western Australia with Australia Post.
Standard shipping usually takes from 5-10 business days with Express Shipping taking from 2-6 business days (pending on local delays & busy seasons).
My order has not arrived
If your order has not arrived within 10 days please get in touch via email, phone or live chat and we will locate + solve any issues immidiately.
I have not received tracking information
Tracking information is sent from our fulfilment source "Keepspace". Please look for a confirmation email from Keepspace
If you still have not receoved anything, then please email or call with your full name and order number.
Get In Touch
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Customer service
contact@blackroll.com.au -
Partnerships & Sales
contact@blackroll.com.au -
Wholesale
ch@blackroll.com.au -
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